Delivering customer satisfaction and substantial cost savings to your business.
FIRA estimates that customer complaints cost the furniture industry over £50 million in administration and replacement costs each year. This doesn’t include any negative impact from poor customer service on a brand or an organisation
FIRA Service Technicians have a proven track record in dramatically reducing your costs with our tried and tested service.
The service technician’s remit is to visit your customer and assess a reported fault, verify if it is indeed a defect and, where possible, rectify the problem there and then in the home. If the item cannot be fixed in the home, the technician will report back to the client with the best commercial solution: recommending parts, an allowance to keep the product as-is, or, as a last resort, recommending item replacement or refund.
We work with manufacturers and retailers supporting both domestic and contract product, we offer;
• Faster complaint-handling
• A national network of FIRA certified technicians
• On-site professional repairs
• First visit resolutions
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