Research shows that customers who complain and have a positive experience are frequently more loyal than customers that have never had cause to complain.
FIRA Service Technicians can be part of your first-class complaint handling process.
Customer complaints need not have a negative impact on your business. FIRA Service Technicians can turn a complaint into a positive customer journey, offering a friendly and helpful service every step of the way. Customers who complain and have a poor customer service experience take their business elsewhere, leading to loss of sales and damage to your reputation via word of mouth. In the current climate of social media and the rapid spread of news, you need to ensure that every Facebook post, tweet or re-tweet about your business and the customer service you provide is a positive one.
Principal benefits of using FIRA Service Technicians;
|Proven process since 1996 delivering high levels of customer satisfaction|
|Excellent results: typically most complaints resolved onsite
|Simple and transparent pricing structures available|
|Minimised unnecessary returns cost|
|Valuable feedback and data to client - to drive continuous improvement|
|Advanced logistics, telephone and web-based systems|
|Comprehensive UK and Eire coverage|
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